- AD users not available when adding to CRM?
- Posted by Andrew Keegan on December 2nd, 2004
Hi,
I am trying to add new users to my CRM system and have had no problems on
the first 3 however the final 2 are having some issues?
When I use the wizard from deployment manager and it comes to the screen
where you can slecet users from the AD the people I want are not in the list?
They are in AD though? I have tried starting the 4 CRM services as an AD
administrator instead of the local account with the same results?
Why can I only see a limited list of users from the AD in the deployment
manager? I do think that the people I am trying to add are old emplyees from
our 2000 domain. But the people that I can see are new since our 2003
migration, if this helps.
Andrew
- Posted by Matt Parks on December 2nd, 2004
That is exactly the problem. For some reason, there are some attributes that
don't get set when you convert from 2000 to 2003 AD that CRM is looking for. As
a result, they don't show in the wizard.
You can always add them via the web interface and just manually enter their
domain login name.
Matt Parks
MVP - Microsoft CRM
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On Thu, 2 Dec 2004 01:59:02 -0800, "Andrew Keegan"
<AndrewKeegan@discussions.microsoft.com> wrote:
Hi,
I am trying to add new users to my CRM system and have had no problems on
the first 3 however the final 2 are having some issues?
When I use the wizard from deployment manager and it comes to the screen
where you can slecet users from the AD the people I want are not in the list?
They are in AD though? I have tried starting the 4 CRM services as an AD
administrator instead of the local account with the same results?
Why can I only see a limited list of users from the AD in the deployment
manager? I do think that the people I am trying to add are old emplyees from
our 2000 domain. But the people that I can see are new since our 2003
migration, if this helps.
Andrew
- Posted by John Song [MSFT] on December 2nd, 2004
User Manager may not show users in the AD for several reasons. We have had several questions/requests in v1x regarding this code:
1.. Is User Manager running under the context of a domain user who has access to read user properties on all the users they a trying to add to CRM. Recommended approach would be run User Manager under the context of a Domain Admin account.
2.. Are all the users in the same domain as the user running User Manager? If they are in different domains, then there could a bunch of other potential causes which I can send across once we determine that.
3.. A potential cause of the issue could be that the "userAccountControl" property on the pre-upgrade AD users has a bit set on it which is leading to our query not finding these users.
It seems that either you need to go set that property of the users in AD or as Matt mentioned create the user via the web app user tool.
We will make sure to address this issue on our next release. Thanks for the info.
"Matt Parks" <mattp65@Yax_RemoveDashAndX_xhoo.com> wrote in message news:iaguq0h7kgtngtud9nnpmj9ad9gaffr8nf@4ax.com...
