Tech Support > Microsoft Windows > Windows CRM > All emails tracked regardless of options
All emails tracked regardless of options
Posted by Maciej (like machete) on June 23rd, 2008


Hello all,
I have a problem with one user having her emails tracked in CRM even if she
has option to track "E-mail messages in response to CRM e-mail".

The messages that get tracked are just a standard newsletter, so they are
not sent "in response", but they get tracked.
User reports that she had the option set to "Track all e-mails" when crm
client was first installed - I'm guessing there were some rules set up then
and now, these are in effect.

Does anyone has any suggestion how to troubleshoot this issue?
--
Maciej Jankowski


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