Tech Support > Microsoft Windows > Windows CRM > assigning support cases
assigning support cases
Posted by on September 15th, 2003


I am looking to be able to assign a single support case to multiple
Accounts. Is there any way that this can be done in MSCRM. Is there a way
to do this thru System Customization? If so, is it a matter of adding
fields to the form, and does it change the way that reporting is handled.
Any help is greatly appreciated.

Stan



Posted by Matt Parks on September 15th, 2003


Stan,

This isn't something that can be done is this relase of the product. This
would actually require an additional table to contain this data. You might
be able to figure out a way to do this via custom development via the SDK,
but you'd be starting from scratch.

Sorry,
Matt

<soculese@bellatlantic.net> wrote in message
news:u$R%23rP5eDHA.2352@TK2MSFTNGP10.phx.gbl...
I am looking to be able to assign a single support case to multiple
Accounts. Is there any way that this can be done in MSCRM. Is there a way
to do this thru System Customization? If so, is it a matter of adding
fields to the form, and does it change the way that reporting is handled.
Any help is greatly appreciated.

Stan





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