Hi everyone;

I have installed CRM on the same machine as SQL server.

1. I can't create users using the CRM website(which is
http://localhost and logged in as domain admin), but I can
do it through CRM deployment manager, user manager. when I
enter user credential and click save, it gives me a big
error message like; A POTENTIALLY DANGEROUS REQUEST.FORM
value was detected from the client and etc...

2. when I want to create a qeue, it asks for the owner,
first of all I don't know what to enter for the owner, and
secondly when I want to enter a username that is to be
looked up in active directory, it is not able to confirm
any names entered and would not allow me to go forward, so
I am not able to create a qeue either.

I would appreciate it if you could give me some hints
regarding the above problems.

Farshad

Farshad,

What version of the .Net framework do you have installed on the CRM server?

On the Queue item, the "owner" needs to be a CRM defined user. So, until
you get the users defined, you aren't going to have much luck assigning
queues to them.

"farshad" <farshad@seancesoft.com> wrote in message
news:079601c3772a$4020a980$a101280a@phx.gbl...
Hi everyone;

I have installed CRM on the same machine as SQL server.

1. I can't create users using the CRM website(which is
http://localhost and logged in as domain admin), but I can
do it through CRM deployment manager, user manager. when I
enter user credential and click save, it gives me a big
error message like; A POTENTIALLY DANGEROUS REQUEST.FORM
value was detected from the client and etc...

2. when I want to create a qeue, it asks for the owner,
first of all I don't know what to enter for the owner, and
secondly when I want to enter a username that is to be
looked up in active directory, it is not able to confirm
any names entered and would not allow me to go forward, so
I am not able to create a qeue either.

I would appreciate it if you could give me some hints
regarding the above problems.

Farshad

Hi Matt;

it is dotnetframework 1.1 and regarding the owner for the
queue user, I already have three users defined in the user
manager and even given one the system admin role, but when
I try to lookup the user while creating a queue, the
search brings up no such user. thanks for the help.

Farshad

the problems of not being able to find users while
creating a queue is solved now, but when I want to save
the queue, I get the same error message as when creating
regular users.

Regards,
Farshad

I thought as much. The 1.1 framework is not supported with CRM. You need
to uninstall it and install the 1.0 SP2 version for CRM to work.

"farshad" <farshad@seancesoft.com> wrote in message
news:002001c377d9$f309cc20$a301280a@phx.gbl...
Hi Matt;

it is dotnetframework 1.1 and regarding the owner for the
queue user, I already have three users defined in the user
manager and even given one the system admin role, but when
I try to lookup the user while creating a queue, the
search brings up no such user. thanks for the help.

Farshad

Hi Matt;

I just uninstalled dotnet framework 1.1 and reinstalled
1.0 instead, also installed 1.0 sp2. but CRM does not come
up when I type http://localhost and instead gives me an
error message.

Farshad

Farshad,

I think you need to re-install CRM after the framework. There are some
hooks that get made the need to be re-established and the re-install is the
safest option.

Matt

"Farshad" <farshad@seancesoft.com> wrote in message
news:112401c377fd$96cc79c0$a601280a@phx.gbl...
Hi Matt;

I just uninstalled dotnet framework 1.1 and reinstalled
1.0 instead, also installed 1.0 sp2. but CRM does not come
up when I type http://localhost and instead gives me an
error message.

Farshad

Hi Matt;

thank you for your excellent tip, I have done as you have
told me, uninstalling and reinstalling CRM, and I just
created a queue successfully. thanks again.

Farshad