Tech Support > Microsoft Windows > Windows CRM > Cannot open the CRM client in IE when using XP or Windows 2003
Cannot open the CRM client in IE when using XP or Windows 2003
Posted by Richard Watts on February 9th, 2004


I just installed MSCRM 1.2 in our organisation, on a Windows 2003
Server box. I've setup a user etc, and it all appears to work fine
when being accessed from a Windows 2000 Server machine.

However, when I try to access the web client from any Windows XP
machines, and any Windows 2003 Server machines, the authentication box
pops up with 2 fields (i.e. basic auth, even though basic is disabled,
the win2k boxes pop up the 3 field-boxes I would expect to see) and
then closes itself after I authenticate. The web logs show the
following:


2004-02-09 17:13:08 10.10.1.80 GET / - 80 - 10.10.3.3
Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+Q312461 ;+.NET+CLR+1.0.3705;+.NET+CLR+1.1.4322)
401 2 2148074254
2004-02-09 17:13:08 10.10.1.80 GET /Default.aspx - 80 <domain>\<UID>
10.10.3.3 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+Q312461 ;+.NET+CLR+1.0.3705;+.NET+CLR+1.1.4322)
200 0 0
2004-02-09 17:13:08 10.10.1.80 GET /Microsoft.XMLDOM - 80 - 10.10.3.3
Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+Q312461 ;+.NET+CLR+1.0.3705;+.NET+CLR+1.1.4322)
401 2 2148074254
2004-02-09 17:13:08 10.10.1.80 GET /Microsoft.XMLDOM - 80
<domain>\<UID> 10.10.3.3
Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+Q312461 ;+.NET+CLR+1.0.3705;+.NET+CLR+1.1.4322)
404 0 2


There are no pop-ip blockers involved, and I tried adding the CRM site
to trusted sites to ensure it's not a client-side securty thing.
ANyone got any ideas?

Posted by Richard Watts on February 10th, 2004


richard.watts@snowvalley.com (Richard Watts) wrote in message news:<a2e93c03.0402090945.387e7ba4@posting.google. com>...

An update on this:

Any XP machines that are not on the domain can access the crm site
successfully. Only domain members running XP and 2003 cannot access
the CRM application.