When we try to run the CrystalAdmin.exe tool and change the crystal
password we receive the follow error message:

'Unable to change password. Error returned is: Your license key is
invalid or has expired. If you received a temporary license key by
purchasing another crystal product, you must register Crystal Reports
Enterprise to receive your permanent license key.'

Most other aspects of CRM are working fine, except this and the fact
that we get the infamous 'Crystal Reports Logon Error'.

All the Crystal Reports services are running fine including the APS.

When attempting to access the reports the event log has this error:
Event ID 2:
Error: Unable to access crystal. check to see if you have enough
licenses: unable to log into crystal: Check to see if you have enough
licenses: Unable to communicate with crystallogon.csp.

This CRM was installed on a clean Win 2K3 web server. Sql server is
running on another server.

We have a full version of Crystal available but have not installed it.
Will installing it rectify this problem?

Thanks,
Mike

You're not allowed to change the crystal reports admin password. You have to submit a ticket to Microsoft and have them change it.



"Mike Inglis" wrote:

Solution to this problem was to rebuild the APS and re-create the
license as the crystal license key was missing. Once this was done it
all worked well. Suggest anyone else having this problem contact MS
Support.



On Tue, 22 Jun 2004 14:14:01 -0700, "Andrea Worley" <Andrea
Worley@discussions.microsoft.com> wrote: