I just rolled out an upgrade from CRM 3.0 to 4.0, and my current issue is I
cannot get the Incoming profile in the Email Router to validate. Every time
I use "Test Access" using various setup options it replies:

Incoming Status: Failure - The underlying connection was closed: Could not
establish trust relationship for the SSL/TLS secure channel. The remote
certificate is invalid according to the validation procedure.

The SSL certificate that our exchange site uses is self signed and installed
on the server. According to IE it is a valid certificate and issues no
errors. Is it okay to continue past this an publish my settings, or will the
email router not work if I do so? Or does anyone know of a fix for this?

All help is appreciated.

Thanks!

Hi James,

We are getting exactly the same problem on our system, so hope that someone
knows how to fix this.
As a short term work around I have enabled the POP3 server on our exchnage
server, then setup the incoming profile to be POP3, and access the server
that way using the same username and password. This does appear to be
working, and I don't know if there are any functions that are being missed
this way.

"JamesS" wrote:

Greetings Rob,

I found the solution to my problem and wanted to share just in case it
solves the same issue for you.

The issue was I was referring to the mail server on the Incoming profile as
http://mail and it should have been http://mail.domain.com. Since the
certificate is signed for http://mail.domain.com and it was comparing that to
http://mail it was failing the certificate validation.

Hope this corrects the issue for you also.

James

"Rob Mottram" wrote:

Hi,

I got the same problem. I tried the http://mail.domain.com way. it is not
working.
Right now I am using POP3 as short term work.
I search this problem online but get few information. Does anyone know how
to fix it?

Thanks, Joe

"JamesS" wrote: