Tech Support > Microsoft Windows > Windows CRM > CRM causing Outlook 2007 to crash
CRM causing Outlook 2007 to crash
Posted by kurtjewel@gmail.com on February 19th, 2008


My outlook constantly crashes on me if I try to open random CRM linked
emails, or I get message that says "This item cannot be opened". Here
is the message I get when it crashes:

Faulting application outlook.exe, version 12.0.6212.1000, stamp
46e03e45, faulting module outlook.exe, version 12.0.6212.1000, stamp
46e03e45, debug? 0, fault address 0x00013ca0.


I have wiped this PC, and reinstalled everything (XP, Office 2007,
CRM) and the error still occurs. Any help here would be appreciated.


thanks

Posted by ilibhart on February 19th, 2008


How much memory does the client have? Ive seen some odd Outlook behaviors on
clients with less than the reccommended minimum 1 GB.

"kurtjewel@gmail.com" wrote:

Posted by Thomas Bergmair on February 19th, 2008


That is normal if you syncronize any contact with a birthdate before
1.1.1970
I hope MS will publish asap a hotfix.

Greetings
Thomas Bergmair
netzhaus AG

<kurtjewel@gmail.com> schrieb im Newsbeitrag
news:33bfd478-4315-4230-8dcc-23ea53b7bf46@41g2000hsc.googlegroups.com...

Posted by kurtjewel@gmail.com on February 19th, 2008


I have 2Gb of memory on the machine. The PC is about 8 months old.

Posted by kurtjewel@gmail.com on February 19th, 2008


I own no contacts and this PC is never synced to go offline, though
the offline client is on the machine (for the Settings link to show
through IE).

Posted by McGuinness on February 28th, 2008


Hi,
This is a known issue which was caused by a Windows Security Update.
There is a hotfix for this.
You will need to contact Microsoft and ask for the following fix:
946131
Hope this helps,
Olga


"kurtjewel@gmail.com" wrote:

Posted by McGuinness on February 28th, 2008


This is a known issue which is caused by a Windows security update.
You need to contact Microsoft and ask them for the following fix for CRM:
946131
Hope this helps,
Olga

"kurtjewel@gmail.com" wrote: