Dear all,

After the Outlook Client has been installed, the users experience
freeze/hang on their Outlook Client. Some of the users are having
multiple Outlook profiles.

I've tried performing REPAIR on both MSXML 4.0 and CRM Outlook Client.

The workaround so far is to disable the CRM add-on on the Outlook
Client.

My users are also prompted the following messsage each time they
attempt to forward or create an email.
"A program is trying to access e-mail addresses you have stored in
Outlook. Do you want to allow this?"

Could there be a conflicting issue with the existing inbox rules? Does
Outlook Client works with multiple Outlook profiles?

Reference page16-2 of Implementation Guide, problems may occur
preventing the MS CRM client for Outlook from functioning properly if
you create additional profiles and try to change or delete the default
profile.

Any help would be greatly appreciated!

Regards,
Danny

Gidday Danny,

We have had a weird one today. A client that 'has' been working fine in now
having the issue you explain, 'Outlook locking up'. It is really odd though
as it 'has' been working for a couple months without issue, weirder again,
one died so I fixed role settings, then another died (different role) so I
fixed the role, then a third died, so I just turned it off on all roles until
I find out what the hell in going on. Just so what I have just said makes
sense we resolved the issue by using RESOLUTION 3 (below), but hopefully one
of the ones below can help you.

RESOLUTION 1
Re-create the Outlook Profile, (in your case maybe remove all profiles and
add a single one, rather than multiple, although multiple (not roaming)
profiles are supported, may help to see if that helps the issue).

RESOLUTION 2
Re-create the User Profile on the PC (last resort).

RESOLUTION 3
Remove the 'Go Offline' and 'Sync with Outlook' buttons from the role in
which the user facing the issues, has applied. Best method is to duplicate
the role a user has assigned (eg salesperson) and create a second role and
name it somthing descriptive and memorable. Open the user's properties and
remove the existing roles and add the newly created (copied) role and add it
to that user with the properties mentioned above, removed.

RESOLUTION 4
In Control Panel on the effected users pc, open the 'Users' area, goto
advanced and then manage passwords. In this menu, remove any/all server and
crm server entries.

RESOLUTION 5
Ensure Internet Explorer is set to automatically login with existing
username and password.

hth,

Regards,
Nathan Warner



"Danny Tan" wrote:

Is the user running any Outlook Add-ins? I ran into this issue with the RSS
reader I was using which was an Outlook Add-in. I requested an update from
the other vendor who narrowed it down to a Shim issue with .net 2.0 .. More
details are in the sandbox, but you might try reducing the variables to
narrow the issue.
--
Anne Stanton
The Norwich Group
www.thenorwichgroup.com


"Nathan Warner" wrote:

Hi Nathan,

Thank you for sharing your resolutions. I will give it a try on my next
onsite visit.

Cheers!
Danny

"Nathan Warner" <NathanWarner@discussions.microsoft.com> wrote in message
news:1E863EE5-8107-4CE0-A277-B3A2D81BB181@microsoft.com...

hi Anne,

The add-in in this case is the CRM COM add-in. It's installed during the
installation of CRM Outlook Client.

Thanks for sharing.


"Anne S." <astanton@thenorwichgroup.com> wrote in message
news:4CF0A6DA-D806-4200-BF37-639E9ADDB58B@microsoft.com...