Tech Support > Microsoft Windows > Windows CRM > Crystal Reports Logon Error: Please verify that you have enough Crystal licenses
Crystal Reports Logon Error: Please verify that you have enough Crystal licenses
Posted by DavidQ DC on July 1st, 2003


Argh! I'm searching and searching for a solution to this
wretched problem.

Scenario: I have a fresh installation of MS CRM 1.0.
Everything seems to be working, but for the Reports,
which give the error above when a CRM user tries to
branch into a specific Report area.

In the Event (Application) Log I get:
Source: Microsoft CRM
Category: None
EventID: 2

Error: Unable to access crystal; check to see if you have
enough licenses: Unable to log into crystal; check to see
if you have enough licenses.

In the Event (System) Log I get:
Source: DCOM
Category: None
EventID: 10002

Access denied attempting to launch a DCOM Server. The
server is:{ ... }
The user is username/domain, SID= ...

I have tried the fixes listed here and those referenced
in the TechKnowledge base, to no avail. So, I have
regsvr32'd the EnterpriseFramework.dll. I have
disabled/enabled the Crystal services. I have
started/stopped the Crystal services. Nothing helps.

Can someone *PLEASE* offer any assistance with this
problem? I very much appreciate it.

-David


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