- Deleted User
- Posted by Shaune on November 5th, 2003
Can anyone help out with this issue? We had a user object
accidentally deleted before the crm license was removed
from the user object. I get the following error when I
attempt to remove the license from within CRM--"The
selected object could not be found. Verify that the object
exists in both the database and Active Directory". Is
there not a facility to retrieve this license? Any help
is greatly appreciated!
Shaune.
- Posted by Darrin Bishop on November 6th, 2003
Not an easy fix. MS support for this is to restore AD and SQL Server. I
just spent two days tracking down this issue to find that it was easier to
delete the accounts and then add them again.
"Shaune" <shatley@springboardhosting.com> wrote in message
news:06aa01c3a3f9$1ea96cf0$a301280a@phx.gbl...
- Posted by Matt Parks on November 6th, 2003
The easiest way to do this would be to look at the SystemUserBase &
SystemUserLicense tables. You need to get the PK from UserBase and then
delete the corresponding record from UserLicense. This will free up the
license for use.
Make sure you have a backup of your data before trying this though.
"Shaune" <shatley@springboardhosting.com> wrote in message
news:06aa01c3a3f9$1ea96cf0$a301280a@phx.gbl...
Can anyone help out with this issue? We had a user object
accidentally deleted before the crm license was removed
from the user object. I get the following error when I
attempt to remove the license from within CRM--"The
selected object could not be found. Verify that the object
exists in both the database and Active Directory". Is
there not a facility to retrieve this license? Any help
is greatly appreciated!
Shaune.
- Posted by Darrin Bishop on November 6th, 2003
What about any objects that have deleted user x as owner?
"Matt Parks" <Matt.Parks@removetoX_XRevereGroup.Com> wrote in message
news:u4a1KzHpDHA.1672@TK2MSFTNGP09.phx.gbl...
- Posted by Shaune on November 6th, 2003
Matt, Darren thanks for your input. I'm wondering if this
would be possible:
1.remove the crm users licenses from each user (except of
course the one in question that can't be removed)
2.remove the licenses from within deployment mgr.
3.reinstall the licenses keys within deployment mgr.
4.re-assign the licenses to the users.
Any thoughts?
- Posted by Matt Parks on November 6th, 2003
I'm not saying to delete the user, just the license assignment record.
"Darrin Bishop" <dbishop@lrs.no.sp.am.com> wrote in message
news:OWh3ZEIpDHA.3688@TK2MSFTNGP11.phx.gbl...
What about any objects that have deleted user x as owner?
"Matt Parks" <Matt.Parks@removetoX_XRevereGroup.Com> wrote in message
news:u4a1KzHpDHA.1672@TK2MSFTNGP09.phx.gbl...
- Posted by Matt Parks on November 6th, 2003
That might work, but it seems like a lot of work.
I think it would be easier to figure out which record you need to delete and
remove it manually from the SystemUserLicense table.
"Shaune" <shatley@springboardhosting.com> wrote in message
news:06db01c3a482$ab72ff50$a001280a@phx.gbl...
Matt, Darren thanks for your input. I'm wondering if this
would be possible:
1.remove the crm users licenses from each user (except of
course the one in question that can't be removed)
2.remove the licenses from within deployment mgr.
3.reinstall the licenses keys within deployment mgr.
4.re-assign the licenses to the users.
Any thoughts?
- Posted by Darrin Bishop on November 6th, 2003
This is discribed in the support section for CRM
https://www.greatplains.com/knowledg...knowledge.aspx
document id of 29720. I did a search on Object not found Active Directory.
"Shaune" <shatley@springboardhosting.com> wrote in message
news:06db01c3a482$ab72ff50$a001280a@phx.gbl...
