Tech Support > Microsoft Windows > Windows CRM > Distribute Campaign Activity: 401: Unauthorized
Distribute Campaign Activity: 401: Unauthorized
Posted by Steph Jones on February 6th, 2007


Hi all,

We've got an evaluation CRM site put together (CRM 3.0 Server) on
Windows 2003 Server/AD/SQL 2000.

We've got 10 or so clients testing heavily to see if it whats we want
from a CRM solution for our organisation.

Everything generally is running ok, despite our client PC's currently
not members of the domain (we are in a process of Novell>AD migration)
- and thus we've had to do various fiddles to get clients to talk to
the CRM server - such as caching of usernames/passwords on the
client...

We're currently experiencing this on the Distribute Campaign Activity/
mail merge screen:

"Internet Explorer Script Error" when trying to perform a mail merge
for a campaign. In Account & Contacts mail merge facilities work
fine, just when you try it from a Campaign,


"Internet Explorer Script Error"
error has occured in the script of this page
line 132
char 1
Error The request failed with HTTP status 401: Unauthorized
Code 0
URL - http://crmserver:5555/_grid/cmds/dlg_camailmerge.aspx?
iObjType=4402&iTotal=1&sIds={8277C19B-9DB2-DB11-
B9E1-001422193A29}&sAction=letterviamailmerge

Running this from a client that is a member of the domain (in case its
a funny with the test clients not in AD) seems to show the same
behaviour.

Anybody seen this? the 401 seems to be a strange error as this implies
user authentication issues, but as everything is authenticating fine
between client and server, I'm not why its throwing this up at this
screen - anything I should check?

Ta in advance,
Steph