Tech Support > Microsoft Windows > Windows CRM > Error when trying to send email
Error when trying to send email
Posted by bondg on September 15th, 2005


When trying to send CRM email (from Outlook or from CRM itself), we get the
error, "An error has occurred. For more information, contact your system
administrator."

However, that sysadmin is me and I don't see what's causing the error.
Anyone care to offer a little guidance?

--
bondg


Posted by bsmallwo@gmail.com on September 15th, 2005


Just got the very same error today. We sent loads this morning no
problem, now this afternoon i get the error you have just described,
and this is in the event app log:

Event Type: Error

Event Source: Microsoft CRM

Event Category: None

Event ID: 2

Date: 15/09/2005

Time: 14:25:02

User: N/A

Computer: LT-TES-0024

Description:

MSCRM Platform Error Report:

--------------------------------------------------------------------------------------------------------

Error: Exception from HRESULT: 0x80040216.



Error Message: Exception from HRESULT: 0x80040216.



Error Details: Details on this error have not been provided by the
platform.



Source File: Not available



Line Number: Not available



Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e)

at System.Web.UI.Page.ProcessRequestMain()

at System.Web.UI.Page.ProcessRequest()

at System.Web.UI.Page.ProcessRequest(HttpContext context)

at
System.Web.CallHandlerExecutionStep.System.Web.Htt pApplication+IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStep(IExecutionS tep step,
Boolean& completedSynchronously)



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Any ideas anyone??

Posted by bondg on September 15th, 2005


I should have mentioned, I'm not getting any CRM errors in Event Viewer on
my local machine nor on the CRM server.

bondg

<bsmallwo@gmail.com> wrote in message
news:1126791697.113457.57520@g14g2000cwa.googlegro ups.com...



Posted by bondg on September 18th, 2005


Our server manager was able to use Event Sentry to capture an error on our
CRM server that is very similar to that of bsmallwo. I'm posting in the hope
that the slightly different information may hold some clue as to why our
email is blowing up on us.

~~~

EVENT #
225

EVENT LOG
Application

EVENT TYPE
Error

SOURCE
Microsoft CRM

EVENT ID
2

COMPUTERNAME
CRMSERVER

TIME
9/16/2005 9:22:32 AM

MESSAGE
MSCRM Platform Error Report:
--------------------------------------------------------------------------------------------------------
Error: <description>An unexpected error
occurred.</description><details>An error occurred attempting to dispatch the
email : HTTP status:
403</details><file>D:\CRM\Core\src\platform\include\pro xy\proxyutil.h</file><line>47</line>
Error Message: An unexpected error occurred.
Error Details: An error occurred attempting to dispatch the email :
HTTP status: 403
Source File: D:\CRM\Core\src\platform\include\proxy\proxyutil.h
Line Number: 47
Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain()
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at
System.Web.CallHandlerExecutionStep.System.Web.Htt pApplication+IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionS tep step,
Boolean& completedSynchronously)

~~~

<bsmallwo@gmail.com> wrote in message
news:1126791697.113457.57520@g14g2000cwa.googlegro ups.com...


Posted by bsmallwo@gmail.com on September 20th, 2005


The strange thing is our error hasn't happened since. We have sent the
same mail to the same address on a different day and its gone through
no worries. Its a very strange error.

Any one got any ideas??

Cheers

Ben

Posted by bondg on September 20th, 2005


Can anyone tell me what "/MSCRMServices/CrmEmail.srf" is or does? It
appears line after line after line in my CRM server's ISS log file. The
initiator of this process(?) is MSCRM itself.

Is it polling for email to be sent or received? Is it an error handler
perhaps?

bondg

Every day, every log file is slam-full of entries like where the
"bondg" <bondg_AT_stcsc.edu> wrote in message
news:OjnZPqfuFHA.3400@TK2MSFTNGP14.phx.gbl...


Posted by E. Palmer on October 4th, 2005


Hi,

I am also getting this error with very similar conditions mentioned in these
posts. Any further information?

Thank You,
E. Palmer

"bondg" wrote:

Posted by Ben on October 5th, 2005


Hi,

No further info yet, but i haven't had the error since.

Seems like the system was just having a bad day...??!!

Cheers

Ben

Posted by Ben on October 6th, 2005


Tempted fate with that comment yesterday!!!

The same user has just had the same error pop up. Different attachment
and a different recipient.

Would really love to know if anyone knows why these errors are
occurring and why there so spasmodic...?? We sent an e-mail to the
same e-mail address minus the attachment and it went fine, we then sent
the attachment to another recipient and that went...

Confused.com

Thanks in advance

Ben


Similar Posts