Hello all

I am using CRM 1.2 on Win2K3 Standard. I setup a new business unit and moved
every user to the new business unit, including CRM admin. Now I can't login
to the Web GUI or Deployment manager because I keep getting Invalid User Auth
message and now nothing works.

Any ideas please? Please don't tell me reinstall is the only way around it.
Besides, doesn't it seem a bit silly that the software allows you to do
something this drastic, so easily without any warning?

Anyway, I would be grateful for any help you can provide.

All the best

Cristina

Try restarting the Security Service to flush the cache. It will cache user
credentials for a limited amount of time and if you reassign a user that is
logged in, the security service cached token does not match the Active
Directory one.

Does the software really need to protect you from yourself?

Jason



"Cristina" <Cristina@discussions.microsoft.com> wrote in message
news:7D4D6192-9495-4840-B804-11149F0C10D8@microsoft.com...

The problem is, when you move a user, it remvoes all their security roles. As a
result, you now have no users with any security roles. You may be able to
manually fix this, but it will require manaully making changes in both the
database and in Active Directory. It may be easier to contact support and ask
them for assistance. Otherwise, if you are willing to mess wiht it, you need to
create the correct records in the SystemUserRoles table and then add the user to
the approapriate AD groups to reflect the System ADmin role for the BU they are
now in.

Matt Parks
MVP - Microsoft CRM

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On Sat, 29 Jan 2005 18:13:01 -0800, "Cristina"
<Cristina@discussions.microsoft.com> wrote:

Hello all

I am using CRM 1.2 on Win2K3 Standard. I setup a new business unit and moved
every user to the new business unit, including CRM admin. Now I can't login
to the Web GUI or Deployment manager because I keep getting Invalid User Auth
message and now nothing works.

Any ideas please? Please don't tell me reinstall is the only way around it.
Besides, doesn't it seem a bit silly that the software allows you to do
something this drastic, so easily without any warning?

Anyway, I would be grateful for any help you can provide.

All the best

Cristina

Did you ever find the resolution to this? I just did the exact same thing.

"Cristina" wrote:

If you look at the database you will see a table called systemuserbase. In
there will be a guid for the buisness unit you are a member of. you could
get the business unit guid from businessunitbase? then put that in the
record for your admin account.

However I would also strongly consider opening an MBS case as this is a
server down issue and any attempts to directly update the sql database would
be unsupported. If you try anything like my suggestion then be sure to get
full backups of the CRM databases

--
John O'Donnell
Microsoft CRM MVP
http://www.mscrmfaq.us


"John Palmer" <JohnPalmer@discussions.microsoft.com> wrote in message
news:4AE6A92C-B18A-4957-A41D-452C24B23617@microsoft.com...