We have a number of outlook clients using CRM that have the 'Set
Synchronizing Client' select box greyed out. We need to tick them so that
they are able to synchronize tasks etc.

Can any one help me find out why these are greyed out and then set them so
that they can synchronize

thanks

In my experience, that checkbox is always greyed out for the first
install that is performed for a user. The only time that checkbox
becomes active is if a second copy of CRM is installed for a user who
already has CRM installed on another PC....

Normally the box is checked and grey. If that is not the case, maybe
try running a second install for the same user on another computer and
see if it recognizes that a previous install had been completed.

I have now found that, even though the clients are desktop, I neded to set
the 'Go-Offline' permission in the role as well as the 'Sync to Outlook'

regards.

"Steve" wrote: