It should not eat up server space. Ok. Some mail are stored both in Exchange
and CRM. But this is basically why you want a CRM system....
Let me give a little more explanation.
The CRM Exchange E-mail router, if default installed, will not add every
e-mail to CRM. The e-mails are forwarded from the users's mailboxes to the
central crm e-mail box. From there it will be processed.
The router checks whether the user has choosen to import automatically
ALLmail to CRM, or not. (The user can change this setting in the options
section in CRM0. Default this option is turned off. I always advise to turn
this option off because this option in many cases stores to many e-mails into
CRM.
The router performs checks if it finds a token in the subject field of the
message. If this token is somewhere in CRM, it will attach the mail to the
record in CRM.
Any mail that is not choosen by the router to be stored in CRM, will be
removed from the crm mailbox automatically.
You can manually open the crm mailbox by connecting to it from Outlook.
Check if the e-mails are correctly processed by the CRM Exchange E-mail
router, this compoment should be up-and-running on the Exchange server. If it
is not running, start it. Else fix it. Or reinstall it. If it cannot be fixed
immediately, you could temporarily disable all rules from the user's
mailboxes. till you find a solution.
"iicray@gmail.com" wrote:
