Hi all,

where can I read how to setup CRM so we can see incoming emails for a given
accounts (ex, support@..) in a queue?

We have already configured a queue and can send mails OUT of CRM.

Regards,
Vadim

Assuming you have set up the queue (creating a disabled user account in
Active Directory, added CRMEmailEnabled custom attribute, etc., and added the
queue via the business unit settings > queue > New Queue), then you should be
able to see the queue in the Workplace module of CRM. Detailed step-by-step
instructions for seting up queues is in the Implementation Guide that you
will find on the CRM installation CDs.
--
Matt Wittemann
http://icu-mscrm.blogspot.com


"Vadim Bogdanov" wrote:

Hi Matt,

I have created a queue user in Exchange according to manual.
Still mesages sent to this user do not appear in CRM queue.

What may be the reason for this?

thanks,
Vadim

"MattNC" wrote:

Have you installed the CRM Exchange Router?
--
Matt Wittemann
http://icu-mscrm.blogspot.com


"Vadim Bogdanov" wrote:

Matt, not sure.

At the moment mesages can be sent out of CRM. Does this mean that router was
installed?

Regards,
Vadim

"MattNC" wrote:

This would indicate that the Exchange router has been installed. Is the user
account disabled in Active Directory? It needs to be in order to redirect
email to the queue.
--
Matt Wittemann
http://icu-mscrm.blogspot.com


"Vadim Bogdanov" wrote:

Hi Matt,

yes the account is desabled in AD.

I send email to this account and neither get any error replies nor any
errors in event log.
Still emails are not shown under queue in CRM.

Should queue NAME be tha same as AD account name?

Regards,
Vadim


"MattNC" wrote:

I'm not sure if it's critical that the name of the queue match the AD name,
but all the queue I've ever created were. I think the main thing would be to
make sure the email address is correct in the queue settings as well.
--
Matt Wittemann
http://icu-mscrm.blogspot.com


"Vadim Bogdanov" wrote:

I have renamed the queue to Support (the same as email alias) and it still
does not work.

I wonder do the emails have to appear in CRM immediately?

Also, it there any way to trace CRM queue emails? At thew moment there are
no log errors , but emails are not in CRM queue

Regards,
Vadim

"MattNC" wrote:

Are you sending test messages to the queue from the Internet. (they will not
be delivered to the queue from internal email addresses unless you have a
different SMTP sub domain for CRM)

Is the Exchange Server with CRM router the first Exchange Server in your
organisation to receive inbound SMTP email? ie is it the point of entry to
the Exchange Organisation?

"Vadim Bogdanov" <VadimBogdanov@discussions.microsoft.com> wrote in message
news:1884B15C-6837-4C90-992C-E3B25B0FD38A@microsoft.com...

Peter,

yes, I send from internet.
Our Exchange server is one and the only we have.

Regards,
Vadim


"Peter Lynch" wrote:

Maybe I can get some info from Message tracker center?

I have seen my test emails and traces for them but cannot understand whether
it is right or wrong.

Regards,
Vadim

"Peter Lynch" wrote:

Sorry, no more suggestions...


"Vadim Bogdanov" <VadimBogdanov@discussions.microsoft.com> wrote in message
news:6611E2F2-FED5-45F3-9570-D1A460EFF911@microsoft.com...

Shot in the dark, but have you tried re-booting the Exchange box? If you had
previoulsy used the email alias and accessed the mailbox prior to disabling the
user, Echange will cache some of that info and cause problems with the router.

Matt Parks
MVP - Microsoft CRM

----------------------------------------
----------------------------------------
On Thu, 4 Aug 2005 17:59:46 +0100, "Peter Lynch"
<peter.lynch@optevia.com.SPAMFREE> wrote:

Sorry, no more suggestions...


"Vadim Bogdanov" <VadimBogdanov@discussions.microsoft.com> wrote in message
news:6611E2F2-FED5-45F3-9570-D1A460EFF911@microsoft.com...

Vadim,

Did you resolve this issue? Can all of the CRM users receive the messages,
but not the CRM queues? Can you send from the Queue user but not receive?
Please let me know if you resolved the issue, as I am facing the same problem
here now.

"Vadim Bogdanov" wrote:

Hi,

Can you please advise if / how this problem was resolved for you?
We are implementing CRM 3, and have the same issue. We can mail out of CRM
ok, but not receive the emails into the queue. We can see the mail in
Exchange.

We disabled the AD user after running the rules deployment wizard as advised
in previous posts. All other advise given to Vadim in this thread also
followed.



"RMONTJH" wrote:

look on the exchange server in the event logs just after an email is
received and tell us what message appear relating to the router


=======================
John O'Donnell
Microsoft CRM MVP
http://codegallery.gotdotnet.com/crm




"JRhoades" <JRhoades@discussions.microsoft.com> wrote in message
news:A6198ABA-E612-479D-8937-81091E0BCCFF@microsoft.com...

Hi John,
Sorry to jump in. We are having the same problem as Vadim.
I've attached a log entry from Eventvwr. I'm not sure if it helps:

Event Type: Warning
Event Source: MSCRMExRouterService
Event Category: None
Event ID: 0
Date: 07/02/2006
Time: 12:58:29
User: N/A
Message: [Subject:'FW: test 1002' From:'' To:'"crmmail@oneshop.com"
<crmmail@oneshop.com>' CC:''] in mailbox:
[CRMServerUrl:'http://OSHOP-SBS:5555/' EmailServer:'OSHOP-SBS'
EmailAccount:'CRMMail' ForceReDelivery:'False'] was determined to have none
of its recipients match a Microsoft CRM user or queue.

cheers,
Ally

"John O'Donnell" wrote:

Guys, came across this today when i was playing with our test install. But i
was struggling to get my 'support' queue to pick up e mails,Go to Active
directory users and computers and the disabled CRM mailbox user account which
you have created (mine is called support@blah) the install and config docs
say to change the Custom Attributes in the exchange advanced tab and add
'Microsoft CRMMailEnabled' to the 1st attribute. playing with it today and i
took out the 'microsoft' bit and just left it CRMMailEnabled. Then i added
this to the the other users mailboxes custom attributes within AD and my CRM
queue which i created started to populate. this seems wierd because external
users won't have this attribute congifured so how will external internet
users get stuff onto your 'support' queue??

"Ally" wrote:

We've tried all the settings that everyone has suggested and still can't get
the queue to work in the normal way - We have come up with a messy work
around (which probably won't suit most people though)
If you've followed the normal set-up instructions for creating a queue then
try the following.
1. Re-enable the queue user account in AD
2. Create a user in the crm system that corresponds to the AD account for
your queue
3. Give the user the same primary email address as the AD account and the
exisitng queue.
4. Try reducing the roles for the user to a minimum, we only tested it with
the CRM system Administrator role. Unfortunately the solution did not work
with Restricted Access Mode ticked - which would have helped with the
licensing issue I believe.

That's it.

Interestingly we found that when we opened the email that had now come into
the required queue that it was addressed to the queue and the new crm user.


cheers,
Ally

http://www.onestop.it


"smithy" wrote: