- IE Advanced Find connection error to CRM 1.2
- Posted by CrystalJim on August 29th, 2006
CRM 1.2, IE 6, w2003 (CRM), XP Pro (Client)
About 5 out of 20 or so users are getting an intermittent error when trying
to use the Advanced Find feature. This began happening shortly after the
latest updates and patches from Microsoft were installed in early August.
Happens on laptops and desktop machines
Today I went to a sales rep desk who said Advanced Find has not worked for
her for the past two weeks. To her surprise, she was able to open it and run
a query, three times! Fourth time it errored out.
The popup box is the Microsoft “Do you want to send a report” popup, not a
CRM error message. Clicking on “No”, shuts down IE.
Is anyone else experiencing this “design feature”?
Thanks
--
Jim
- Posted by JStephen on September 14th, 2006
Same Here, this problem seems to be "spreading" within my company. I get a
new complaint every other day regarding this error. We are using CRM 1.2, and
IE 6 SP2 with all the latest updates installed.
"CrystalJim" wrote:
- Posted by CrystalJim on September 14th, 2006
Our help desk guy might have stumbled on the issue. Seems he is able to
correct the problem by emptying the IE Temp file(s) on the user's box. Looks
like an issue with not enough memory when these files fill up.
Also, our sales reps were using advanced find because they didn't know about
doing a search using the wild card character at the beginning of the text
string when looking up accounts. So rather than empty the files on every
machine, we told them how to do a search using the * - *name for example,
returns evrything with name in it.
Hope this helps.
Jim
--
CrystalJim
"JStephen" wrote:
- Posted by DerekH on September 15th, 2006
Guys,
The boxes are all patched to the latest releases... which is where your
problem actually lies. KB 918899 (off the top of my head) or MS-042 (or
something similar) is the culprit. It is a critical IE 6 update to SP1
and SP2 that updates mshtml.dll. In the process this update breaks MS
CRM (and a heap of others) functionality for anything using <embed>
<object> and other tags.
There is a hotfix available from MS support, or you can uninstall the
update (it does require reboot and ensure it does not get re-applied
through WSUS), or wait for the fix to be released to windows update in
october sometime.
Derek
CrystalJim wrote:
