Hello,

I have created an Auto-Reply rule from when cases get created. If a
user eplies to the email, I would like it to get recorded back into the
CRM, I beleieve this is possible.

As there any configurations that need to happen to do this? When I
reply it goes to the case owner like a normal email but does not go to
the CRM as well.

Thank you,
Ray

Not my strongest area of CRM but I believe you need a rule that forwards your
mail to the CRM Mailbox.

--
Rgds

Michael
MCDBA 2000 | MCITP DBA 2005


"rhayward@isdweb.com" wrote:

correct...the users mailbox needs to have a rule that says forward all
emails as attachments to the crm sync mailbox



==============================
John O'Donnell
Microsoft CRM MVP
http://www.crowecrm.com


"Michael Langdon" <MichaelLangdon@discussions.microsoft.com> wrote in
message news:362381C7-4C02-40B6-8BF1-724B19F2AFAC@microsoft.com...