- Inbound email activites show up in Assigned or In-progress as completed and can't be removed
- Posted by disthelp on August 4th, 2004
I have an issue with the International English version of CRM (1.2).
In my Workplace new inbound email shows up in my Assigned folder. I
can then re-assign or accept, but as the email is completed it can't
be removed.
It is the same if I accept the email. It is moved to my In-Progress
folder, but I do not have the ability to move it from my queue.
I though this was by design and when the regarding Case was closed
these activities would be removed then. However they still remain.
Has anyone seen this behaviour or it is really simple and I have just
missed it?
Greg
- Posted by Matt on August 4th, 2004
If i understand you corrrectly you shoule be able to select the activities
in your queue and then got to action > delete and they will be removed from
your queue (they will NOT be removed from CRM)
**do NOT open the activity then go delete or this will delete it from CRM**
Matt
"disthelp" <disthelp_equisys@yahoo.co.uk> wrote in message
news:23151c9f.0408040348.77a4fb3a@posting.google.c om...
- Posted by disthelp on August 5th, 2004
Much appreciated. Works a treat.
Greg
"Matt" <matthewe@krpcomm.com> wrote in message news:<9O9Qc.26770$T_6.14398@edtnps89>...
