- Incoming email
- Posted by Ian Kelsall on January 12th, 2006
We appear to have an intermittent issue with incoming email.
Most (90%) replies to outgoing email are trapped by the CRM and correctly
associated with a record.
However some incoming mail just does not appear in CRM even though it
appears to have the CRM GUID in the subject field (its identical to the
outgoing mail).
Any idea why this could happen ?
Thanks
Ian
- Posted by Ian Kelsall on January 12th, 2006
I should add that we are using 1.2 (planning to upgrade next month) and we
are not using SFO - just CRM Web.
"Ian Kelsall" <ian.kelsall@crmnews.com> wrote in message
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- Posted by John O'Donnell on January 13th, 2006
Check the event logs on both the exchange server and crm web server as this
may give clues as to why the email is not being attached to a record in crm
=========================
John O'Donnell
Microsoft CRM MVP
http://codegallery.gotdotnet.com/crm
"Ian Kelsall" <ian.kelsall@crmnews.com> wrote in message
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