We have CRM 3.0 installed with Exchange router running correctly. Email tests
inbound and outbound are being tracked using the token apart from contacts
using mail.com for email.
When a mail comes in from a mail.com address, there is an exchange router
error in the application that displays the message had a valid tracking token
prefix but followed by an unrecognized id.

We are concerned that this might happen for other email addresses.

Has anyone else come across this?

Hi Andrew,
I am seeing that message when an inbound email comes from one of our clients
who ave attached their own MSCRM tracking tokem. Is there something on your
incoming email subject line that looks like a tracking token?
--
Glen Howie
Microsoft CRM Product Specialist
WolfBridge Solutions
www.wolfbridgesolutions.com



"Andrew Padley" wrote:

Yes the tracking token appears after the subject as follows:-

Re: CRM Test . ACG:00010025

I sent out a test message with tracking token and then received a reply back.

Replies are tracked okay into the system except for this one email address.

Andrew Padley.


"Glen Howie" wrote:

On Feb 23, 8:53 am, Andrew Padley
<AndrewPad...@discussions.microsoft.com> wrote:
Did you verify that the rule is deployed properly to that e-mail
address? I have seen problems related to users downloading e-mail for
other POP3 accounts in conjunction with their exchange e-mail; have
you checked for this?

Hi Scott,

The email account, used for testing a reply to a CRM email is an external
web based account (mail.com).

The user does not have any other email accounts setup in Outlook.

Andrew.

"Scott Moore: JourneyTEAM - EASI" wrote:

Hi, Andrew.

Did You try to enable tracing on the CRM server? (http://
support.microsoft.com/kb/907490)
This can give you additional info about the problem.

(I have the problem with router and by enabling tracing I managed to
clear up the origin of the error which appered with the only one e-
mail address 'mail.ru' as I had thought, but really have turn out to
be an encoding problem of messages arriving from that address. )

Alex

On Feb 23, 4:41 pm, Andrew Padley <Andrew
Pad...@discussions.microsoft.com> wrote:

Tracing has been enabled but nothing is logged as CRM generates no errors.
The email source is okay as replies from it track in our CRM system but not
in our clients system for this one address.

Thanks,

Andrew.

"Alebas" wrote:

Andrew - do the email account(s) that cause the error belong to both a
customer and a CRM user? I have seen issues if a customer and a user have
the same e-mail account (usually as a result of testing).

"Andrew Padley" wrote: