hy, my customer doesnt like to access the contacts, accounts etc via
the folder structure in outlook client - much too complicated.. he
wants a "shortcut": I inserted the CRM icon for contact list view into
the Outlook Menu bar and added a hyperlink,

problem: with the following hyperlink:
outlook://Microsoft%20CRM/Workplace/Customers/Contacts a new instance
of outlook is opened. so after klicking 5 times on my contact ican, I
have opened outlook 5 times...

if I add the hyperlink: \\CRMserver\.... etc... I dont open the contact
in the outlook view but open an internet explorer window.

does anybody know a solution for adding a hyperlink to open the list
view directly in outlook window without starting another outlook
instance?

please help!!!
thx
christine