Tech Support > Microsoft Windows > Windows CRM > Install Error - Outlook CRM client.
Install Error - Outlook CRM client.
Posted by Chris. on January 18th, 2004


Having issues installing the Outlook CRM client
v1.2 on Windows 2000 Office 2003/XP copy). Have the Server
v1.2 installed on a Win2k Server/SQL Server 2000 SP3 also
have SQL server 2000 on the client machine but have 'had'
the Outlook CRM client v1.0 working in this config (with
Office 2000 SP3 + hotfix).

I guess I made the mistake of uninstalling the CRM client
(including MSDE) when changing the versions of Office to
test.

ISSUE

When installing the Outlook client, the install process
completes, copies the offline web pages ..etc everything
(install of MSDE..etc) perfectly, no reported errors and
opens MS Outlook half way through the install, but when I
attempt to then open Outlook, post install it produces the
error:

Microsoft CRM
-------------------------------
An error occurred while installing Microsoft CRM folders

I have tried re-installing each component individually,
and even as suggested by someone here, to open outlook
repeatedly to get the folders to appear one by one, but
this does not work either, the only folders that show
under the CRM folder store (Outlook 2003) is

Custom folders
Deleted Items
Search folders

with no data in any of these folders. Also the PST file
type for the CRM is that of 97-2002 PST file type. I have
tried removing and re-adding the PST in an effort to
change this or refresh this but to no avail.

Also have done this now again with Office XP, and the same
symptoms show and exactly the same error message. Can
anyone please help?


Chris.


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