Tech Support > Microsoft Windows > Windows CRM > Install failure - Object reference not set to an instance of an object.
Install failure - Object reference not set to an instance of an object.
Posted by Neil on December 8th, 2005


Anybody know what this means? "Action
Microsoft.Crm.Setup.Server.UpgradeCustomizationsAc tion failed. Object
reference not set to an instance of an object."

At this point my only options were to "Retry" or "Cancel". Retry didn't
work and cancel stopped the install. Anyone seen this or know what to do
with it?

</APPLICATION_UPGRADE>
13:54:41| Error| System.Exception: Action
Microsoft.Crm.Setup.Server.UpgradeCustomizationsAc tion failed. --->
System.NullReferenceException: Object reference not set to an instance of an
object.
at
Microsoft.Crm.Setup.Server.Utility.CrmServerUtilit y.EnableIsvIntegration(IDictionary
parameters, XmlDocument importXmlDocument)
at Microsoft.Crm.Setup.Server.UpgradeCustomizationsAc tion.Do(IDictionary
parameters)
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Ac tion action,
IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---, Error, RetryCancel, Option1
13:57:30| Info| InputResult: Cancel
13:57:30| Error| Install exception.System.Exception: Action
Microsoft.Crm.Setup.Server.UpgradeCustomizationsAc tion failed. --->
System.NullReferenceException: Object reference not set to an instance of an
object.
at
Microsoft.Crm.Setup.Server.Utility.CrmServerUtilit y.EnableIsvIntegration(IDictionary
parameters, XmlDocument importXmlDocument)
at Microsoft.Crm.Setup.Server.UpgradeCustomizationsAc tion.Do(IDictionary
parameters)
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Ac tion action,
IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Ac tion action,
IDictionary parameters, Boolean undo)
at Microsoft.Crm.Setup.Common.Installer.Install(IDict ionary stateSaver)
at Microsoft.Crm.Setup.Server.DatabaseInstaller.Insta ll(IDictionary
stateSaver)
at
Microsoft.Crm.Setup.Common.ComposedInstaller.Inter nalInstall(IDictionary
stateSaver)
at Microsoft.Crm.Setup.Common.ComposedInstaller.Insta ll(IDictionary
stateSaver)
at Microsoft.Crm.Setup.Server.ServerSetup.Upgrade(IDi ctionary data)
at Microsoft.Crm.Setup.Server.ServerSetup.Run()
13:57:30| Info| Microsoft CRM 3.0 Server Setup Failed.
13:57:30| Info| Microsoft CRM 3.0 Server Setup Setup did not complete
successfully.

Action Microsoft.Crm.Setup.Server.UpgradeCustomizationsAc tion failed.
Object reference not set to an instance of an object.



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