- Just for Clarity
- Posted by Rihan Meij on September 6th, 2004
Hi Matt
How I understand it, if we touch the database in any way, MS will not
support us? If we modify a aspx page in the front end or like in this case
the activity, and 6 months down the line we have a problem with a totaly un
related part of the system, will MS give support?
Modifying the database in any way is un supported, and that I fully
understand, because of the complexity of the strucuture and all, if we were
to add a trigger to a table, that would modify/insert data in another
database, would that sort of solution also be unsupported? Or will MS still
give us help, except that part of the system that we modified outside the
allowed parameters?
Thanks for clarity on that.
Rihan
- Posted by Jake Horn on September 6th, 2004
I think what it means is two things.
They reserve the right to not help you with that part of the system, and
they also will not support a migration path from that type of customization.
I have had support help me with unsupported stuff, but if they cannot find a
quick resolution, you are usually SOL.
"Rihan Meij" <Rihan@liquidthought.co.za> wrote in message
news:utETK5FlEHA.3016@tk2msftngp13.phx.gbl...
- Posted by Matt Parks on September 7th, 2004
Rihan,
Jake answered pretty well on this. They will try to help you, but they may not
go very far.
I would stay away from adding a trigger to the tables. You can achieve the same
result with a post-Callout and that is a supported way of doing what you need.
If there is a choice between something supported and unsupported, I see no
reason to even consider the unsupported option.
Matt Parks
MVP - Microsoft CRM
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On Tue, 7 Sep 2004 00:10:10 +0200, "Rihan Meij" <Rihan@liquidthought.co.za>
wrote:
Hi Matt
How I understand it, if we touch the database in any way, MS will not
support us? If we modify a aspx page in the front end or like in this case
the activity, and 6 months down the line we have a problem with a totaly un
related part of the system, will MS give support?
Modifying the database in any way is un supported, and that I fully
understand, because of the complexity of the strucuture and all, if we were
to add a trigger to a table, that would modify/insert data in another
database, would that sort of solution also be unsupported? Or will MS still
give us help, except that part of the system that we modified outside the
allowed parameters?
Thanks for clarity on that.
Rihan
