We have CRM 3.0 and we are trying to start using the Service\Knowledge Base
functionality.

One major problem we have run into is that we have no decent way of sending
information; you can't email an article, and the cut and paste functionality
is not enabled. I found article 920123 which claimed to have a workaround,
in the form of some code to add into the ISV.Config file. I followed the
directions religiously and tried it several times, but each time it would
take down CRM with a site map error. Here is the 920123 article:

http://kbalertz.com/920123/cannot-se...-Dynamics.aspx

I'm baffled as to why this is not working. I note in our ISV.Config file,
we have a few buttons added under the account pane, and in general the format
appears to be <Entity name = "123"> </Entity> instead of the
<Entity></Entity> in the article, but I can't see how that would affect
anything necessarily. Anyone have an idea why it wouldn't work? Cheers!

Hi Nic,

We just tried using this script at our end and it worked like a charm!

Here is the setting in the isv config file. You need to set the entityname
as KBArticle.

<Entities><Entity name="kbarticle">
<MenuBar>

<CustomMenus>

<Menu Title="Other Actions">

<MenuItem Title="Copy KB Body"

JavaScript="window.clipboardData.setData('Text',Co ntentEditor.innerText)

;"/>

</Menu>

</CustomMenus>

</MenuBar>

</Entity>

Hope this helps!

Sam
_______________
Inogic
Innovative Logic
Innovative solutions for your SME ERP/CRM products
E-mail: crm@inogic.com
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--------------------------

"NicNeufeld" <NicNeufeld@discussions.microsoft.com> wrote in message
news:67850EB6-C419-4631-87D2-A16E069205A9@microsoft.com...

Thanks Sam!

Indeed that did fix the problem. They just left out the " name="kbarticle""
in the 920123 article. As a suggestion to Microsoft, if they're reading,
amending that article to have the correct script will save novices like me a
great deal of frustration.

Again, thanks for your assistance!

Nic

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