Hi,

Hoping somebody can shed some light on this. When I click the Go
Offline button on my laptop to synchronise the CRM data it's get's to
the following:

Synchronising 56 Letters to offline database

and shows the following error:

Failed move data for entity 'Letter' during action saDelete,
countRows=56. Contact your system blah blah blah.

I have deleted the campaign the letters were part of (this is a
relatively new installation that I'm now starting to use) and all
traces of the letters that I can see, but no joy. I even deactivated
any entries with the 'Letter' type when in CRM->Local Data but again
with no joy.

Any help is much appreciated.

Hi,

This KB may help you:

http://support.microsoft.com/default...b;EN-US;916165

hth.

Regards,

Nathan Warner

"heydude78288@yahoo.co.uk" wrote:

Nathan Warner wrote:
Hi Nathan,

It sort of did and sort of didn't ...

I went through each stage (other than repairing the CRM Server - as it
requires the CD to be inserted and I'm not onsite I can't do this yet)
and everything is fine. I have a problem with this stage (forgive me
for copying it verbatim):

=== Cut ===
1. Determine which account is running the application pool. To do this,
follow these steps:
a. Log on to the Microsoft CRM Server.
b. Click Start, click Administrative Tools, and then click Internet
Information Services (IIS) Manager.
c. Expand the local computer name, expand Application Pools,
right-click CRMAppPool, and then click Properties.
d. Click the Identity tab.
e. Verify permissions according to the following guidelines:

If the Predefined option is selected, both the NetworkService and
LocalSystem accounts are represented by the DomainName\ComputerName$
account. Therefore, when you must verify permissions for the
NetworkService account or for the LocalSystem account, you must also
verify permissions for the DomainName\ComputerName$ account.

If the Configurable option is selected, you must verify permissions for
the specified user account.

Note If the Predefined option is selected, use the
DomainName\ComputerName$ account as the user in step 5. If the
Configurable option is selected, use the specified user account as the
user in step 5.
2. On the Microsoft CRM server, locate the following folder:

Drive:\Program Files\Microsoft CRM\Server\OfflineData\

Note In this step, Drive is a placeholder for the actual drive on which
you installed Microsoft CRM.
3. Right-click the folder. Then click Properties.
4. Click the Security tab.
5. From the Group or user names list, select the user who you
identified in step 1.
6. In the Permissions for UserName list, make sure that the Allow check
box in the Full Control row is selected. Then click OK.

Note In this step, UserName is a placeholder for the actual user name.
=== Cut ===

It's very confusing. I've been involved in IT at a high level for 15
years now and I can't make head nor tail of what it's meaning. The
'Predefined' option is selected so do I therefore check the OfflineData
folder permissions for the NetworkService account, the LocalSystem
account or the DOMAINNAME/CRMSERVERNAME$ account? None of them are
there ...

I will try adding them in to see if it makes a difference but if you
could confirm (if you know) which are the only required ones I'd
appreciate it.

heydude78288@yahoo.co.uk wrote:
[Cut for brevity]

Nathan,

That last one did the trick, however I'm not sure which account
permission did it ... it's currently synching away and has gone past
the place where it was failing last time! Fingers crossed - many thanks
for your help.