CRM 3.0 Help has this under Managing Queues -- "Additional queues created by
your organization, and for which you are a member, appear under Queues. You
can assign a case to yourself, and it will appear in your In Progress queue."

I cannot see how a user is determined to be "a member" of a Queue. So all
users see every queue we create. Any way to avoid this so only certain users
see specific queues?

Thanks.
--
Bob

Have you tried sharing the queue with specified teams of users? Good Luck..
Ben

"Bob Twomey" wrote:

Thanks for the reply, Ben. We are familiar with sharing cases, clients,
etc., with teams and assigning cases, clients, etc. to queues, but I didn't
know you could share a queue. Couldn't find any reference to that in the
help. Can you point me somewhere for more info?

Very much appreciated!
--
Bob


"Ben" wrote: