Hi,

I have a client who's mail merge menu option has disappeared. The
mail merge is enabled entirely across the business. The role the
client is in, is the same as someone else, yet there account is
working with mail merge - the mail merge option is available.

Are there any reasons why it would suddenly stop working for this 1
person and not someone else?

I have checked the registry for the trailing / on the WebAppUrl - but
there isn't.

I've thought about potentially reinstalling the client. Yet the web
interface is not working either.

Any other ideas?

if you are using the web client then close the outlook before using
mail merge. Oulook must not be running .

/Aamir

They are only using outlook - the web client is not running.



On 16 May, 11:35, Aamir <whatels...@gmail.com> wrote:

sorry i thought u were talking about "CRM " tab which appears when we
open the word template from web client.

re-install the client and why is web interfece not working?

/Aamir

It doesn't work on either the web interface or the client.


On 16 May, 14:38, Aamir <whatels...@gmail.com> wrote:

what error do you get?

/Aamir

There is no error the button simply does not appear.

On 3 Jun, 13:02, Aamir <whatels...@gmail.com> wrote:

There is single user and you can uninstall and re-install the CRM for
that user. Remove the logfile and see any possible warning or error .

/Aamir