Tech Support > Microsoft Windows > Windows CRM > Maill merge not working
Maill merge not working
Posted by Tom++; on July 1st, 2008


I am trying to perform a mail merge with the following settings:

Select the mail merge type: "Letter"
Start with a: "Blank document"
Merge: "Selected records on current page"

On the next dialog box I choose to Open the file

Word opens and gives me a dialog box that says "Opening this document will
run the following SQL command:" and the next line is blank. (Shouldn't there
be a SQL statement here?) I press YES then...

I get a message box that says "Mail_Merge_1400[1].doc is a mail merge main
document. Word cannot find its data source, . (Shouldn't the . be the name
of a datasource?)

It appears that my CRM client is not communicating properly with Word. Does
anyone have any advice on troubleshooting this problem?

Thanks in Advance


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