We have installed CRM on our server and can access it from a web browser or
MS Outlook. However it is very slow to loadforms or access any area of CRM -
often taking 5 minutes or more before a page is retrieved. Is this a firewall
issue?
--
ACW

Hi Tim,

We're seeing this as well (CRM 3.0). The performance is inconsistant
-- sometimes it is quite good, other times it is taking upwards of a
minute or two to display a screen. The worst offenders are the Leads
and Opportunities screen.

The system is running in a test environment under Virtual Server 2005
-- could this be impacting things?

Monitoring the CPU in task manager on both the CRM server and database
server show very little activity while the application is hanging.

Thoughts?

Darren.

We usually give our demos via Virtual PC instead of Virtual Server. We see
better performance this way, though any virtualization definitely takes a hit
on perf.

The first load of forms typically takes awhile. This is because the IIS does
some initial page caching which subsequently speeds up performance.

That said, 5 minute load times are in the far far extreme case. What do your
system specs look like?

-Michael J. Lu
Program Manager
Microsoft Dynamics CRM

"spaceship@gmail.com" wrote:

We are also noticing very inconsistent performance in CRM 3.0.
Sometimes Account screens load in 5 seconds, and sometimes they take
one minute. Users report that CRM web client screens are "locking up"
or "freezing" on them when they load them. Everybody is running
Windows XP with very decent machines on the client side.

CRM is installed on a seperate server from the database, and both
machines are Dual 3GHZ DELL Servers with 1GB of RAM. We have about 25
users. CPUs on both boxes are not doing much when we are experiencing
the problem, and often one user will have a problem while another user
on the same network is _not_ having the problem (even while loading the
same record), so it's more of a CRM client load time issue. We did not
have this problem with 1.2. It does seem more pronounced for remote
users over VPN.

We installed CRM services to run under a Domain User account (instead
of Network Service). Could this be the problem? The only other thing
i was thinking was that it could be DNS or authentication related. Any
ideas?


Michael Lu [MSFT] wrote:

Possible issue....

Virtual Server 2005 has performance issues with Windows 2003 Server SP1 as
the Guest OS.
The soultion to that is to upgrade to Virtual Servefr to 2005R2.

I use Virtual Server 2005 R2 for all my dev and QA environments with many
virtual CRM servers running simultaneously with acceptable performance. I
have found that I need to allocate at least 300MB RAM for the CRM web/app
server and use a physical SQL server. My dev AD controller is a virtual
server with 256 MB allocated.



"Michael Lu [MSFT]" <MichaelLuMSFT@discussions.microsoft.com> wrote in
message news:E67BFC3A-09AE-4595-851B-65B7DF30A40F@microsoft.com...

I'm not running any Virtual Servers. Both CRM and its database are
installed on seperate physical Windows 2003 servers.