- Microsoft CRM & Avaya IP Office
- Posted by SiEBEN Innovative Solutions on October 24th, 2003
Has anybody ever installed Avaya's IP Office license for MS CRM? Do they
integrate well? What kind of funcionality do they provide?
Thanks.
Doros
- Posted by Mark Milligan on October 27th, 2003
I sat in an Avaya sales engineer's meeting on this, where he gave a
demo. Give me a shout
Bob Coorsen, 703-376-2084
coorsen@avaya.com
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- Posted by SiEBEN Innovative Solutions on October 30th, 2003
And what kind of funcionality do they provide? (eg automatic dial from CRM
contacts, contact popup based on caller ID etc...)
Thanks,
Doros
"Owen Hamilton" <anonymous@discussions.microsoft.com> wrote in message
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- Posted by Mark Milligan on October 30th, 2003
When a call comes in, MSCRM pops up with the contact data.
Mark
http://www.mscrm-technical.com
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- Posted by Mark O'Sullivan on October 31st, 2003
The solution enables you to screen pop on inbound calls based on CLI/ANI,
this will pop the contact or the account.
You have some options based on the outcome of the lookup, for example
create a new record if the contact was not found.
We also support outbound calls from the account or contact, the office,
home, mobile fields.
Extended scenarios for the next release will allow you to use account number
lookup for both the Account and a custom defined field on the contact, based
on a customer entering this data via our IVR (VMPro 2.0).
Regards,
Mark
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