- Microsoft CRM vs. Goldmine
- Posted by John Johnston on October 27th, 2003
Ladies and Gentlemen,
My company is in the process of reviewing CRM solutions
and our reseller is suggesting Goldmine over CRM. One of
the key reasons is that Microsoft CRM has a problem with
its "one-to-many" relationships when associating data
within another file. Is this true? What are the
advantages of CRM over Goldmine?
Thanks!
John
- Posted by Brian Kurzynowski on October 27th, 2003
We had reveiwed goldmine for our firm as well.
We went with CRM mostly for it's high level of customizability.
If there is a need that CRM does not fill, we can integrate and develop it
ourselves.
It is web browser based making it much more easy to deploy than standard
windows apps also.
MSCRM has no problems with one to many relationships.
If fact, nearly all relationships in MSCRM are one to many, with a few one
to ones.
CRM out of the box dosen't support "many to many" relationships, however
this can be resolved within the CRM using custom programming.
Brian
"John Johnston" <anonymous@discussions.microsoft.com> wrote in message
news:009f01c39ca1$2e210710$a101280a@phx.gbl...
- Posted by Mark Milligan on October 27th, 2003
If it's the same thing that SalesLogix can do, that Microsoft CRM
cannot do -
it's that in Microsoft CRM, a contact can have only 1 account. Not
multiple accounts. So in tech terms, there is not a many-to-many
relationship between Accounts and Contacts.
Mark
http://www.mscrm-technical.com
"John Johnston" <anonymous@discussions.microsoft.com> wrote in message news:<009f01c39ca1$2e210710$a101280a@phx.gbl>...
- Posted by Richard on November 3rd, 2003
John,
Actually this probably more down to how you hold data ie in MS CRM and
GoldMine you have something called Fields (or Details) these offer 1 to 1
management ie an account has one turnover, one set of employees etc. But it
doesnt manage 1 to Many items (well you can fudge it) ie Contacts with
Multiple Hobbies selected from a list or perhaps interest areas, etc.
Regards,
Richard.
PRIOR Analytics UK
http://www.prior-analytics.com
"John Johnston" <anonymous@discussions.microsoft.com> wrote in message
news:009f01c39ca1$2e210710$a101280a@phx.gbl...
- Posted by Mark Milligan on November 4th, 2003
Found this post on the http://www.mscrm-technical.com and yahoo group
for mscrm that has a vendor who can do the many-2-many for contacts to
accounts.
http://www.mscrm-technical.com/Deskt...2-b5cb25b03e84
"Richard" <richard.youngdonotspam@prior-analytics.com> wrote in message news:<eVcnLFioDHA.2404@TK2MSFTNGP12.phx.gbl>...
