I created a simple MSCRM 3.0 workflow using the Workflow Manager and
activated it. However, I noticed that my workflow didn't seem to be firing.

I went to the Workflow Monitor and noticed that my workflow showed up as
"Paused". I checked the Microsoft CRM Workflow Service and confirmed that it
is started. I checked the Logon As identity and noticed that it is set to NT
Authority\Network.

I checked the event viewer and noticed the following error:

Action {C1BDE5F4-5ED5-DA11-8E11-001422244339} failed in step
{BCBDE5F4-5ED5-DA11-8E11-001422244339} of process instance
{B28F980D-5FD5-DA11-8E11-001422244339}. Please view the paused rule in the
Microsoft.Crm.Workflow.Monitor for more information about the failure.

I checked the Workflow Monitor log, but nothing shows up.

Does anybody have any idea why my workflow might be failing?

Thanks so much in advance for your ideas!

Robyn

What is the action that is failing?
In the workflow monitor, if you open up the paused entity, it will show
you the action where it failed.

Did you call any custom .net assembly?

-Girish Raja.

we need more information on what the workflow is doing in order to help you
troubleshoot


=======================
John O'Donnell
Microsoft CRM MVP
http://codegallery.gotdotnet.com/crm


"Robyn" <Robyn@discussions.microsoft.com> wrote in message
news:85D7C51C-18CC-4610-A463-B7D0095BE697@microsoft.com...

Please forgive me for my lack of experience. I went into the Workflow
Monitor and highlighted the paused item. I tried clicking, double-clicking,
I looked at the menu. There is no option to "open" it for more information.

This is what the workflow contains:

When opportunity status is changed
if
Opportunity.Status = Won
then
if
Opportunity.<Account> not null
then
Update: Account.Relationship Type = Customer
end if
if
Opportunity.<Contact> not null
then
Update: Contact.Contact Type = Consulting Customer
end if
end if



"John O'Donnell" wrote:

"Robyn" <Robyn@discussions.microsoft.com> wrote in message
news:85D7C51C-18CC-4610-A463-B7D0095BE697@microsoft.com...
Robyn,

I wasted an hour or two on this as well...I'm guessing you ran the
Workflow Manager where it is installed, on the server? By default (?) the
Administrator user has "restricted access mode" on in the user settings.
Users with restricted access don't use a CRM license. Oddly, in this mode
one can create and modify workflows but they will not run. The Monitor will
run but only the summary screen shows information.

I found a post explaining to copy these files from the server to your
workstation:

Microsoft.Crm.dll
Microsoft.Crm.Platform.Proxy.dll (located on CD only)
Microsoft.Crm.Tools.WorkflowLibrary.dll
Microsoft.Crm.Tools.WorkflowManager.exe
Microsoft.Crm.Tools.WorkflowMonitor.exe
WorkflowManager.chm
Workflowmonitor.chm

Now workflows I create run fine.

- Steve Yates
- ITS, Inc.
- Then lobbest thou thy Holy Hand Grenade towards thy foe...

~ Taglines by Taglinator 4 - www.srtware.com ~

Thank you!

"Steve Yates" wrote: