CRMers,

I have assigned all possible roles to myself. However, when I bring up
the web UI, there are some items that are missing.

1. I only see "Workspace," "Service," and "Settings" in the left menu
bar. However, other CRM users are able to see "Sales" and "Marketing"
as well.

2. Under "My Work," I see only "Articles," "Reports," and
"Announcements." Others are able to see "Activites," "Calendar," and
"Queues."

Can someone please enlighten me on what is going on? Why me?

Thank you in advance for your help.

Pradeep

Ok. I finally found out what was going on. Apparently, whoever installs
the product is initially configured with "restricted access mode." This
saves one crm user license. Once you change this option, you will start
seeing everything.

Pradeep