For some reason the "Send Direct E-Mail" button is missing from the Account
and Contact toolbar. I was using them to test out the functionality and then
shortly after they were gone. I looked on the server and the tool was there,
but for some reason its just gone on my work station. Can anybody shed some
light on this. Thank you

Hi,

this is usually a conflict between the CRM Outlook client and the Web
client.

Assuming you have the Outlook client installed...

Close CRM
Close Outlook
Start CRM (Web)

You should find the button reappears.

Regards

Ian


"jfarruggia" <jfarruggia@discussions.microsoft.com> wrote in message
news:BF61AA7A-4BD4-40D5-8CE6-04C272EC33FB@microsoft.com...

You might have to delete the cookies to get it to reappear

--
Anne Stanton, MBSCP-CRM
President, The Norwich Group
Principal, GlobalBrain LLC
The CRM Lady at www.CRMLady.com

-----------------------------------------------------------------------------------------
Written on a Lenovo T60p running VISTA Ultimate
Tracked in MS Dynamics CRM v3.0 Rollup 1, Outlook Client v3.0C (with hotfix)
Good Neighbor to Groove 2007, OneNote 2007, Office Enterprise 2007,
Autotask, LinkedIN,
TypePad and More!
-------------------------------------------------------------------------------------------------
"Ian Kelsall" <ian.kelsall@crmnews.com> wrote in message
news:OBqw78OfHHA.4868@TK2MSFTNGP06.phx.gbl...