Does anyone know how to look in user's assigned and in-progress queues?

When I select queues from the Nav bar, I would like to see user's assigned
and in-progress queues. This way, I could easily reassign an activity if I
see that one user is getting too many activities in his/her queue.

In short, I want to see user queues in the same format that I see my own
assigned and in-progress queues.

How do schedulers usually handle this situation? Do they rely on the
activities views?

Hope I'm not the first to ask this question.

Thanks
--
Derek

You can do an Advanced Find on queue items and filter the search based on
queue. The only issue is you would have to check the saved query from time
to time. We wrote a Vista gadget and custom web service you can use to
monitor queues without effort. You can read about it and download the code
here:
http://msmvps.com/blogs/crm/archive/...ta-gadget.aspx.
The original code only retrieves public queues, but you could modify it
pretty easily to return all queues.

--
Richard Riddle
CRM Developer
Autonomix


"Derek" wrote:

Thank you. This helps a great deal.
Will your code work with XP?
--
Derek


"Richard Riddle" wrote:

The web service works with xp, and the gadget code is really just javascript,
but we never found a good container for the gadget in xp.
--
Richard Riddle
CRM Developer
Autonomix


"Derek" wrote: