Hello,

Is there a way to use a workflow to say:

When case created
if
Case.Status = whatever
then
move to queue

i can do the first to parts obviously its the move to queue bit i cant
figure out.

thanks for your help in advance.

Ian

Hi Ian,

in order to move to queue , you need to click on "Insert Action" and
then "Assign Entity" ....to Queue (in workflow manager)

/Aamir