I work for a training company, we are looking at different CRM tools right
now. We have not yet installed the demo och MSCRM.
In a general perspective. How much customization of MSCRM is possible and
how much is necessary?
How much programming knowledge is required to customize MSCRM?
I realize that it is a complex question, but any imput is valuable.

/Mats
MCSE, MCNE, CTT+...

to customize crm you can do a few things

1 - add new fields to database and forms
2 - add event code to some fields ie picklists
3 - write code to extend system

code can be written in asp.net with c# and vb.net


"Mats Fredriksson" <mats.fredriksson@informator.se> wrote in message
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