Tech Support > Microsoft Windows > Windows CRM > offline - no data visible
offline - no data visible
Posted by stefan on June 21st, 2005


Hello,

no data are visible in the offline mode. In the online-mode you can see
all activities, contacts and so on. No error, no eventlog entry.

I tried the netbios name instead of the FQDN in the systemuserbase and
delete the registry keys lastsyncdate, sqlservername and
userreplicationId. Same problem

???

thank you

Posted by John Balsillie on August 16th, 2005


Here is what I found.

If you do the following, your first Go Offline synch will show no data even
though the synch is apparently successful:

1 Create AD user account with user logon name domain\JohnB
2 Create CRM user - domain logon name = domain\JohnB
3 Change user logon name from JohnB to John.Balsillie in AD
4 Install SFO
5 Test Go Offline - no data visible

Thinking it could be the change to logon name causing the problem:

6 Change user logon name in AD back to JohnB
7 Test Go Offline again - still no data visible when offline

Maybe hit it with a bigger stick:

8 Uninstall SFO and MSDE as JohnB
9 Reinstall SFO and MSDE as JohnB
10 Test Go Offline - finally worked data visible offline !!!

So much for AD integration!

However, it appears that I can now change domain name (again) and data will
still synch when Go Offline/Online is invoked.

So it appears that you MUST do a first full synch (Go Offline) after you
have defined the user in CRM and before you can change the logon name in AD.

Changes to logon name AFTER a full synch appear to be ok.

John

--
John Balsillie


"stefan" wrote: