Hi,
i have a big problem, when i try to open a quote microsoft crm return this
error:

Microsoft CRM Platform Error Report:
Error Description:
Eccezione da HRESULT: 0x80040E31.

Error Details:
Details on this error have not been provided by the platform.

Error Number:
0x80040E31

Source File:
Not available

Line Number:
Not available

any idea?

thanks,

alberto

Does this happen with all quotes or only certain ones? If only certain
ones, how where those quotes created? Quote go through a price recal when
they are opened, so if there is a problem with the associated price data,
this could happen.

--

Matt Parks
MVP - Microsoft CRM


"rbn" <rbn@discussions.microsoft.com> wrote in message
news:9BD13EA9-4876-4F84-80A3-2EAA05931AEB@microsoft.com...
Hi,
i have a big problem, when i try to open a quote microsoft crm return this
error:

Microsoft CRM Platform Error Report:
Error Description:
Eccezione da HRESULT: 0x80040E31.

Error Details:
Details on this error have not been provided by the platform.

Error Number:
0x80040E31

Source File:
Not available

Line Number:
Not available

any idea?

thanks,

alberto

This problem obtains when same quote is reopen after 4/5 time.

This error is present only when a quote is composed by a lot of product
while this problem not obtains where we have a quote is composed by less 10
product.

Any idea?

Thanks in advance


"Matt Parks" wrote:

There is a hotfix available that might help (sorry, not sure the number).
But, I know there is one that is related to pricing that might fix this.
When you display the record, it tries to re-calc the price and that can take
awhile. The hotfix speeds that up.

--

Matt Parks
MVP - Microsoft CRM


"rbn" <rbn@discussions.microsoft.com> wrote in message
news:E8FE7186-D4D1-4F05-BC58-0D53C89488B7@microsoft.com...
This problem obtains when same quote is reopen after 4/5 time.

This error is present only when a quote is composed by a lot of product
while this problem not obtains where we have a quote is composed by less 10
product.

Any idea?

Thanks in advance


"Matt Parks" wrote:

Matt,

thanks for your message, but how i search this hotfix?

PS: The update rollup is already install in my server.

thanks,

"Matt Parks" wrote:

You will need to contact support for it.

--

Matt Parks
MVP - Microsoft CRM


"rbn" <rbn@discussions.microsoft.com> wrote in message
news:91911BB6-489E-47AC-B681-BE88A2A2C405@microsoft.com...
Matt,

thanks for your message, but how i search this hotfix?

PS: The update rollup is already install in my server.

thanks,

"Matt Parks" wrote:

Hi alberto,

Did you ever find a resolution for this? A customer of mine seems to be
having the same issue.
thanx
--
Microsoft CRM Product Specialist
WolfBridge Solutions
www.wolfbridgesolutions.com



"rbn" wrote: