- Outlook 2003 & CRM 3.0 connection error after install.
- Posted by Scotty on January 27th, 2006
I am having trouble getting Outlook to connect to my crm server using the
laptop installation version. When opening Outlook, I get the error "There is
a problem communicating with the Microsoft CRM Server." I have tried
uninstall and then reinstall but no luck. Does anyone have any suggestions
on getting this issue resolved?
Thanks!
- Posted by Dave Ireland on January 27th, 2006
I have found that if you have any kind of pop-up blocker, the Outlook client
will throw an error like that (after waiting for a long time). In my case,
I disabled the built-in pop-up blocker that comes with XPsp2 and then it was
fine. To check, just try connecting to the CRM using the web client from
the user's laptop. If the screen opens, and then closes again, you have a
pop-up blocker enabled.
Dave Ireland
"Scotty" <Scotty@discussions.microsoft.com> wrote in message
news:525CC62E-8990-4B92-94CE-A7EAFD452FD9@microsoft.com...
- Posted by Scotty on January 27th, 2006
I was able to get the connection working. I had to add the CRM website to
the Trusted list in IE. I am puzzled at how this affects an Outlook
connection but it worked. Thanks for the reply Dave.
Thanks!
"Dave Ireland" wrote:
- Posted by Dave Ireland on January 27th, 2006
good stuff. yes, it's very tempermental (just like the previous version!) -
it needs to be able to open the web interface without errors, or being
challenged for credentials.
Glad you got it working.
"Scotty" <Scotty@discussions.microsoft.com> wrote in message
news:CA1476C7-FF89-46B2-B162-BE494EDFA2E1@microsoft.com...
- Posted by Matt Parks on January 31st, 2006
The Trsusted Sites (or even putting it in the Intranet Zone) is needed to
enable the integrated authentication on the web service requests.
Otherwiese, it basically needs credentials it can't pass due to IE security
settings.
--
Matt Parks
MVP - Microsoft CRM
"Scotty" <Scotty@discussions.microsoft.com> wrote in message
news:CA1476C7-FF89-46B2-B162-BE494EDFA2E1@microsoft.com...
I was able to get the connection working. I had to add the CRM website to
the Trusted list in IE. I am puzzled at how this affects an Outlook
connection but it worked. Thanks for the reply Dave.
Thanks!
"Dave Ireland" wrote:
