CRM is working correctly via the Web access.
But we are unable to get the Outlook Client working, as it will not go online.
We get a message Contact your Sys Admin

Jim,

I am getting this message too. "An error occurred loading Microsoft CRM
functionality. Try restarting Microsoft Outlook or contact your system admin
if errors persist.

Was this the same message and did you find a fix.

"Jim Prendergast" wrote:

Hi Guys,

Is there a fix for this situation? I am having the same problem. I have 30
laptops that were working with CRM SFO 1.2 and one that didn't so I re-did
the publishing of the the replication. After that, none of the laptops
work. They get a "logged on user doesn't have permission" or the "contact
your adminsitrator" message. I did a search to avoid posting this, but I
can't find anything.

Any help would be great ('cause we've been beating up our Salesmen to use
this and now they have an excuse not to use it!!!)

Thanks,
Ron



"Ctrlr" <Ctrlr@discussions.microsoft.com> wrote in message
news:316C35B1-B291-4BE7-BA93-78C359DA816B@microsoft.com...

I resolved this same problem on a laptop running Office/Outlook 2003
SP-2. In Outlook, go to Tools, Options, Other, Advanced Otions, COM Add Ins,
then REMOVE the Microsoft CRM for Outlook Add In. Close Outlook. Open Outlook
and go back to COM Addins and re-add the Microsoft CRM Addin for Outlook. I
went back to the Client Install Folder at Client\PFiles\MSCRM\Client\bin and
selected the crmaddin.dll file which puts it back in Outlook. Closed Outlook.
Downloaded and ran a re-install of MS XML 4.0 SP2. Opened Outlook and it
fixed the problem, the CRM tool bar and folders appeared and are accessible.

Reinstalling MSXML 4.0 SP2. It is on the client CD or you can install it
from the below location -

http://www.microsoft.com/downloads/d...displaylang=en




"Ron C" wrote: