We just upgraded from 3.0 to 4.0 this weekend. All client machines have had
the desktop client upgraded and 2 have the same issue. One is XP with Outlook
2003 and the other is Vista with Outlook 2007. Open opens and the CRM addin
initializes correctly. As soon as you compose and send an email, Outlook
locks up and you have to kill the process in task manager to close Outlook.

I've had the same problem and have tried all I can think of...how did you fix
this issue?

Thank you.



"Sander" wrote:

This is driving me nuts has anyone fixed this? If I do an unistall will it
get rid of the problem? I still have an open case with MS with CRM I will
also write them. If someone found a fix to this please respond.

RTW

"John" wrote:

I have the same problem, has this been resolved yet?

And me - we have just installed CRM v4 and i have added the outlook client to
my vista/office 2007 setup. Response time clicking between mail folders
(inbox, out, sent etc) is slow with 3-4 secs to refresh. It takes about 23
secs to respond when i click "new email"!!

If i send a mail the client freezes completely and i have to kill
outlook.exe thru task manager. On restarting it says "the folder was last
updated at xx.xx" this is the time i hit send. The mail will still be in the
outbox too and will go as it connects to exchange... I will test on a couple
of machines tomorrow, but there is no way i can use this or roll it out

You guys need to check the size of inbox and number of folders in
outlook . my experience shows that if you reduce the size of inbox
and number of folders then outlook work normal.


/Aamir

found abit more in the even log:-

MSCRMAddin - eventid 5909 - ID: 6, Application Name: Microsoft Office
Outlook, Application Version: 12.0.6300.5000, Microsoft Office Version:
12.0.6215.1000. This session was terminated unexpectedly.

MSCRMAddin - eventid 5973 - An error occurred processing Microsoft
CRM-related e-mail messages. Not all CRM-related e-mail messages may be
marked appropriately. Restart Microsoft Outlook and try again.
HR=0x80010100. Context=. Function=CEmailTagger::Run. Line=368.

paul


there should be more text inside "Description Box" , which might point
you that which dll or application/exe caused the outlook to crash or
stopped .

are you using several addon along with microsoft crm.dll in outlook?


/Aamir

re size/folders - i only have a few folders, no local PST, exchange mailbox
size is 150mb. I am quite new so certainly not complicated

re "Description Box" - not certain where you mean?

I have run diagnostics and it keeps saying <Title>Verifying metadata.</Title>
<Status>Failed</Status>
<Details>Microsoft.Crm.Outlook.Diagnostics.Diagnos ticCheckException:
Cached metadata information appears to be corrupted and was deleted. Please
restart Outlook. ---> System.Web.Services.Protocols.SoapException: Server was
unable to process request. at
System.Web.Services.Protocols.SoapHttpClientProtoc ol.ReadResponse(SoapClientMessage
message, WebResponse response, Stream responseStream, Boolean asyncCall) at
System.Web.Services.Protocols.SoapHttpClientProtoc ol.Invoke(String
methodName, Object[] parameters) at
Microsoft.Crm.Metadata.MetadataWebService.GetMetad ataForRichClient() at
Microsoft.Crm.Metadata.DynamicMetadataCacheFactory .LoadMetadataFromWebServiceForRichClient(Guid
organizationId) at
Microsoft.Crm.Metadata.DynamicMetadataCacheFactory .LoadCacheFromWebServiceForRichClient(DynamicMetad ataCacheLoader
loader, LoadMasks masks, Guid organizationId) at
Microsoft.Crm.Metadata.DynamicMetadataCacheFactory .LoadCacheForRichClient(DynamicMetadataCacheLoader
loader, LoadMasks masks, IOrganizationContext context) at
Microsoft.Crm.Metadata.DynamicMetadataCacheFactory .LoadMetadataCache(LoadMethod
method, CacheType type, IOrganizationContext context) at
Microsoft.Crm.Metadata.MetadataCache.LoadCache(IOr ganizationContext context)
at Microsoft.Crm.Metadata.MetadataCache.GetInstance(I OrganizationContext
context) at
Microsoft.Crm.Outlook.Diagnostics.MetadataLoadDiag nosticCheck.Execute(BackgroundWorker
backgroundWorker) --- End of inner exception stack trace --- at
Microsoft.Crm.Outlook.Diagnostics.MetadataLoadDiag nosticCheck.Execute(BackgroundWorker
backgroundWorker) at
Microsoft.Crm.Outlook.Diagnostics.DiagnosticCheck. DeepExecute(BackgroundWorker backgroundWorker)</Details>
</DiagnosticCheck>

I have also found this
http://forums.microsoft.com/Dynamics...9670&SiteID=27 -
though mine doesnt come up with an error. Will remove my admin rights and
update if it fixes....