I have a new CRM3.0 Professional installation.
Single server on win2k3 with sql 2000 with all service packs and patches.
Multiple Windows XP Professional domain PCs also up to date on SP and patches.
Runs under the Network Service account

All of them are exhibiting the same behavior:
The Web Client works flawlessly
The Outlook Desktop (online) client works flawlessly
The Outlook Laptop (offline/online) client doesnt.

What happens is that when you start outlook with the laptop client you get a
CRM login prompt. At that login prompt, I have tried SHORTDOMAIN\user user
and user@DOMAIN.COM ... Regardles of which I choose, I get the error
"Connection failed: verify credentials and try again"

I have:
Verified that the CRM box is in the Local Intranet site and that integrated
windows authentication is enabled (IE7)
Enabled Kerberos logging, no Kerberos errors
Enabled Kerberos over TCP anyway, no change
Endured proper SPNs are in place for both www and sql (just in case)

What I have noted from the IIS log file is that it is attempting to acces a
page named /LogonServer/Logon.aspx that DOES NOT exist anywhere on our CRM
server.

The line from the log file is:
2007-05-31 13:54:36 W3SVC1 192.168.10.6 GET /LogonServer/Logon.aspx
UserName=PRECIPIO%5cjtennyson&Password=XXXXXX 443 - 192.168.10.46 - 401 2
2148074254
(password replaced with XXXXXXs to protect my account )

Anyone have any idea what is going on here?

The offline capabilities of the Outlook Laptop client is a critical business
need for us.

Hi John,

it looks like request to Logon.aspx is made on port 443 to W3SVC1 site, i.e.
over https to a default web. Are you running CRM on the default web site and
was it your intention to use SSL? If not then looks like you misconfigured
your clients to connect over https instead of http. As you probably know,
there could be only one web site on the server listening on a given SSL port
as SSL requests do not support site identification by the host headers.

Hope it helps
--
George Doubinski
CRM Certified Professional - Developer


"John Tennyson" <John Tennyson@discussions.microsoft.com> wrote in message
news:6280B7CF-A61C-4312-A465-C96FF2C14BAE@microsoft.com...

Yes, I have one and only one website (the default) on that box, the SSL
certificate has the proper CN and there are no host headers involved.

However I should also have mentioned that I have tried it without SSL and
the same thing happens with port 80.

Also when I said in the original post that Logon.aspx was no where on the
server, I was being quite literal, doing a find file with search hidden and
system folder and files option checked does not find a Logon.aspx anywhere on
the server.


"George Doubinski" wrote:

Any chance that your Outlook client resolves server name to some external
site and hitting someone else's site by accident?
I suggest installing http://www.fiddler2.com on the client and check what's
going on as far as http traffic is concerned.

--
George Doubinski
CRM Certified Professional - Developer


"John Tennyson" <JohnTennyson@discussions.microsoft.com> wrote in message
news:8011EC2F-69EB-44F2-8807-AC7D2BE8A941@microsoft.com...