Tech Support > Microsoft Windows > Windows CRM > Outlook Laptop Synchronization Issues changing Data
Outlook Laptop Synchronization Issues changing Data
Posted by Arion on June 28th, 2006


Hi,

I was wondering if anyone has experience the same issue in regards to
Outlook laptop Synchronizing with CRM 3.0

Recently I was preparing a brand new laptop for a user. I setup CRM for
Laptop client and enabled it online. In the meantime the user was still
using the old laptop with the CRM client installed as well. User was still
using CRM while I prepared the new system for use of CRM in Outlook.

The following day we noticed a lot of the Opportunities in CRM were
reassigned for no apparent reason. It did show that the modification was
completed by the user I was preparing the new laptop for. These
modifications were not done by the user as confirmed.

Coincidently these changes were made at the same day of installing CRM for
this particular user on a new laptop.

Anyone has any reason why this has occurred or has experienced something
similar?

Plus is there a way to see all activities/changes a user made? Like time and
date and record?

Any suggestions welcomed.
Thanks.