- perplexing problem
- Posted by MR on March 31st, 2006
We seem to be experiencing a problem that we have not been able to get a
handle on. It also seems to have started to occur at the time that we
installed Microsoft CRM (version 3) with the CRM-Exchange connector
when an incoming email contains an attachment of another email (probably am
eml type), it shows up as an attachment in the incoming email, but when you
try to open it, it opens a blank email; actually it is a new email message
form.
i have asked the sender of one of these messages to send it to another
exchange server that does not have the CRM connector (or Network Associates
Group Shield Antivirus Scanner). The email appears on that server and the
attachment is fine and can be opened and read.
Although it is possible that Group Shield is causing this problem, but I
have not upgraded that in over a year. while the problem started when I
installed the CRM-Exchange connector.
Has anyone experienced a problem similar to this? is there a fix for it?
thanks
moshe
- Posted by Matt Parks on March 31st, 2006
The router install itelf should not affect anything in the base mailboxes.
All the router does is monitor the Sink mailbox for messages and then it
processes those messages. The tie into the user mailboxes is via th rule
you deploy and all that does it forward messages as an attachment to the
sink mailbox.
Does this happen for non-CRM users on the Exchange server? Have you tried
disabling the rule? Or even uninstalling the router?
--
Matt Parks
MVP - Microsoft CRM
"MR" <comconix@newsgroup.nospam> wrote in message
news:OxoNadMVGHA.5580@TK2MSFTNGP11.phx.gbl...
We seem to be experiencing a problem that we have not been able to get a
handle on. It also seems to have started to occur at the time that we
installed Microsoft CRM (version 3) with the CRM-Exchange connector
when an incoming email contains an attachment of another email (probably am
eml type), it shows up as an attachment in the incoming email, but when you
try to open it, it opens a blank email; actually it is a new email message
form.
i have asked the sender of one of these messages to send it to another
exchange server that does not have the CRM connector (or Network Associates
Group Shield Antivirus Scanner). The email appears on that server and the
attachment is fine and can be opened and read.
Although it is possible that Group Shield is causing this problem, but I
have not upgraded that in over a year. while the problem started when I
installed the CRM-Exchange connector.
Has anyone experienced a problem similar to this? is there a fix for it?
thanks
moshe
- Posted by Robyn on June 28th, 2006
The same thing is happening in our organization. I started receiving
numerous complaints from our CRM users. Some interesting facts:
* This problem did not start occurring until we installed the Exchange Router
* We can consistently duplicate this problem with all of our CRM users, but
there is not problem with other users in our organization who are not
exchange users
* I am a CRM user but I do not have the mailbox rules installed, and the
problem is STILL occurring for me
Do you have any ideas short of uninstalling the Exchange Router?
Thanks,
Robyn
"Matt Parks" wrote:
