- Personal email and spam when tracking all email
- Posted by John Y on July 3rd, 2006
If i choose to track all incoming email for a user can personal email and/or
spam be permanently deleted from the server? Or does it stay like when you
delete email from the queue?
- Posted by Matt Parks on July 5th, 2006
If you delete the underlying activity, it will be deleted. When you delete
from the Queue, all you do is remove the pointer to it.
--
Matt Parks
MVP - Microsoft CRM
"John Y" <JohnY@discussions.microsoft.com> wrote in message
news:0D2189B4-EAF5-4FB4-859B-FA797188C5F1@microsoft.com...
If i choose to track all incoming email for a user can personal email and/or
spam be permanently deleted from the server? Or does it stay like when you
delete email from the queue?
- Posted by Josh on August 2nd, 2006
Hi Matt -
I am not having the same experience. I create an Activity, and it appears in
my In Progress Queue. If I delete it out of my In Progress Queue, it is
deleted from the system. I've submitted a support incident regarding this but
wanted to see if there is something you can point out that I am missing.
Thanks.
Josh Hoper
Summit Group Software
"Matt Parks" wrote:
- Posted by Matt Parks on August 2nd, 2006
You shouldn't "delete" it. If anything, you should complete it and then it
iwll be removed from the queue. Emails are an exception to this as emails
that are automatically loaded to CRM by the router are placed there so you
can see they occured.
--
Matt Parks
MVP - Microsoft CRM
"Josh" <Josh@discussions.microsoft.com> wrote in message
news:2837F4B2-02F3-4EAF-ACF8-B0962BB72F5F@microsoft.com...
Hi Matt -
I am not having the same experience. I create an Activity, and it appears in
my In Progress Queue. If I delete it out of my In Progress Queue, it is
deleted from the system. I've submitted a support incident regarding this
but
wanted to see if there is something you can point out that I am missing.
Thanks.
Josh Hoper
Summit Group Software
"Matt Parks" wrote:
