Hi,

I have created a set of custom reports with Crystal Reports 9 and added the
reports to MSCRM by using the CRM Report Manager.

For some reason, when I try to print the custom reports through MSCRM, I am
prompted for CRM server user name and password each time. One report has a
sub-report in in, and in order to be able to print that one, I need to enter
user name and password and twice, once for the main report and another time
for the subreport.

For the record, I am not prompted for the user name and password when I
print "out-of-the-box" reports...

How do I go about finding and resolving the problem?

Thanks in advance!

Pete

This is a problem with Crystal reports and there are several patches
available which can resolve this. Search the mskb for the latest crm
patches.

"=?Utf-8?B?UmVwZWF0UGV0ZQ==?=" <RepeatPete@discussions.microsoft.com>
wrote in news:9341E3F3-CE9E-485A-BC1A-6946759C7AD9@microsoft.com:

open each report including sub reports in crystal designer and go to the
database-set datasource. Make sure every connection is SSO and not a server
name.

--
John O'Donnell
Microsoft CRM MVP
http://www.mscrmfaq.us


"RepeatPete" <RepeatPete@discussions.microsoft.com> wrote in message
news:9341E3F3-CE9E-485A-BC1A-6946759C7AD9@microsoft.com...

John,

That seems to be the problem. How do I fix it?

Thanks!

Pekka

"John O'Donnell" wrote:

change each connection to SSO and then save back to the server

--
John O'Donnell
Microsoft CRM MVP
http://www.mscrmfaq.us


"RepeatPete" <RepeatPete@discussions.microsoft.com> wrote in message
news:47B4B884-FA34-4C95-A0DB-FCE4CC5F2027@microsoft.com...